Privacy Policy

Brady Plumbing and Heating ("we," "us," or "our"), operated by Tucker Brady, is committed to protecting your privacy. This policy explains what information we collect, how we use it, and what rights you have. We keep it straightforward — no legal jargon for its own sake.

1. Information We Collect

We only collect information that helps us serve you. This includes:

• Contact information — name, phone number, and email address when you fill out our quote request form or contact us directly.
• Service details — the type of plumbing work you need, your location within our service area, and any description you provide.
• Call records — if you call Tucker directly, your phone number may be stored in his call history.
• Analytics data — if analytics tools are active on this site, we may collect anonymized data such as pages visited, time on site, and general geographic region (city/state level). This data does not identify you personally.

2. How We Use Your Information

We use the information you provide to:

• Respond to your quote requests and service inquiries
• Schedule and confirm appointments
• Follow up on completed work
• Improve the website and our services based on how visitors use the site

We do not sell, rent, or share your personal information with third parties for marketing purposes. Period.

3. Third-Party Tools

This website may use the following third-party services:

• Google Analytics — used to understand how visitors interact with the site. Google may collect anonymized usage data. You can opt out via Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout.
• Google Maps — used for location and service area features. Google's privacy policy applies to their services.
• Email providers — if you email us, your message is handled through standard email infrastructure.

These third-party services have their own privacy policies. We encourage you to review them if you have concerns.

4. Cookies

This website may use cookies to improve your experience and for analytics purposes. See our Cookie Policy for full details on what cookies are used and how to opt out.

5. Data Retention

We retain contact information only as long as necessary to provide services and maintain business records. We do not maintain large databases of customer data — most communication happens directly via phone or email.

6. Your Rights

You have the right to:

• Request a copy of any personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your personal information
• Opt out of any future communications from us

To exercise any of these rights, contact Tucker directly at [email protected] or call (508) 768-5120. We will respond promptly.

7. Children's Privacy

This website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will remove it promptly.

8. Security

We take reasonable steps to protect the information you provide. However, no method of transmission over the internet is 100% secure. For sensitive matters, we recommend calling Tucker directly.

9. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

10. Contact